FAQ

Frequently Asked Questions

1. How much is a monthly subscription for learning Serbian?
The

price for the Premium Membership with full access to the website is $14.99 per month. However, we offer a 7-DAY FREE TRIAL and you will NOT be billed for your first 7 days. That’s it! Pay as you go. Cancel anytime.

2. How can I pay for the Premium Membership?
We

accept Credit Cards and PayPal.

3. Is this a recurring subscription?
Yes.

Yes. This is a recurring monthly subscription and by default, it's set to auto-renew every 30 days until canceled. You can manage your subscription simply by going to Members>Subscription.

4. Do you have a Free Trial?
Yes.

We have a 7-DAY FREE TRIAL. Sign up today and get access to our Premium Content for learning Serbian 🙂

5. Can I get a refund if I don’t like the course?
No,

unfortunately, we do not offer refunds. Take advantage of the 7-DAY FREE TRIAL we offer. We are confident you'll enjoy the Premium Content for learning Serbian. Note: You will not be billed during your trial. 

6. If I join can I quit any time I want?
Yes.

Come and go as you like. When you wish to take a break from learning Serbian, simply "Pause" your subscription so you don't get billed. When you're ready to come back, simply "Resume" your subscription and you're good to go. It's that easy!

7. How do I manage my subscription?
For

PayPal Members - simply login to your PayPal account to manage your subscription. Click "Suspend" to stop your subscription so you do not get billed.  Click "Reactivate" to resume your subscription. Note: "Suspended" subscriptions can be reactivated at a later date. "Canceled" subscriptions can NOT be reactivated.  For Credit Card Members after your 7-Day Free Trial - go to Members>Subscription>Pause>OK to stop or cancel your subscription. Or go to Members>Subscription>Resume to resume your subscription. Watch this video tutorial for more help: Members>How To Manage Subscription. For Credit Card Members during their 7-Day Free Trial - you won't see the Pause/Resume button on the website. If you wish to cancel your subscription you need to contact us for assistance at least 24hours before your trial expires.

8. Managing Subscriptions with PayPal - "Suspend" Vs. "Cancel"
Managing

subscription in your PayPal account: "Suspending" your subscription in your PayPal account, will STOP the billing cycle and you won't be billed again. When you wish to "Resume" your subscription at a later date, you can simply "Reactivate" it. "Canceling" your subscription in your PayPal account will STOP the billing cycle and it will completely "Deactivate" your subscription. NOTE: "Canceled" subscriptions can NOT be "Reactivated" at a later date.

9. Payment Methods - PayPal & Credit Card
You

can sign up with your preferred payment method (PayPal or Credit/Debit Card). Managing your subscription will be different depending on your payment method. If you choose PayPal as your payment method you need to manage your subscription from your PayPal account. Note that "Paypal Gateway" currently only resumes subscriptions on the "subscriptions renewal date" (NOT the moment you click the button). If you choose Credit/Debit Card as your payment method you can manage your subscription directly on the website - stopping and resuming subscriptions is quick and easy. If you choose PayPal as your payment method you need to manage your subscription from your PayPal account. Note that "Paypal Gateway" currently only resumes subscriptions on the "subscriptions renewal date" (NOT the moment you click the button). If you choose Credit Card as your payment method you can manage your subscription directly on the website from your account - stopping and resuming subscription is "immediate" (the moment you click the button).

10. I have a 7-Day Free Trial. How do I cancel my subscription?
If,

you wish to cancel your subscription during your 7-Day Free Trial, you need to contact us via email for assistance at least 24 HOURS before your payment method gets billed. NOTE: We do NOT issue refunds for late requests. PayPal Members need to manage their subscription from their PayPal account.

11. Do you have Online Tutors? Can I schedule a class with a Native Speaker?
No,

unfortunately, we do not have Online Tutors. We do not offer tutoring services.

12. How often is new content added to the website?
We

are adding new content regularly, so stay tuned for updates.

13. I can't access the website - The "Unauthorized User" Message
The

"Unauthorized User" message is generated by our system when there is an issue with your subscription (i.e. "Inactive" Subscription due to a failed payment). If you can't access your account, please contact us via email (go to our Contact page on the website). Our Support Team will get back to you within 48 hours.

14. Why should I study Serbian?
B

ecause it will expand your horizons and open up a fascinating part of the world!

15. How do I stay motivated when learning Serbian?
Use

all the resources we have provided for you. Watch "The Broadcast" Show or read our Blog for more inspiration, motivation, and useful tips on how to learn Serbian. Check out Serbian Words of the Day, Sentence Examples, and Quotes in Serbian on our social media. (Click the icons in the bottom part of our website).  

16. What is the best way to reach you if I have any questions?
T

he best way to reach us is via email on the Contact page. Or send us a quick message via Message Box found in the bottom right corner of the screen. Our Customer Support will get back to you within 48 hours. 

17. What are the working hours for your Customer Support?
T

he standard working hours for our Customer Support Team is 9AM-5PM from Monday to Friday EST (Eastern Standard Time), UTC -5. The usual response time for the Customer Support is within 48 hours.

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